Privacy Policy

1. Who We Are

Kallingal Furniture (“Kallingal”, “we”, “us”, “our”) is a retailer and manufacturer of Nilambur teak wood furniture and better solid wooden items, with showrooms in Peelamedu and Ramachettipalayam (Coimbatore), Chennai and Trichy, Tamil Nadu, serving customers across India.

Contact for privacy matters: info.kallingalfurniture@gmail.com

2. Information We Collect

3. How We Use Your Information

We use your information to:

• Respond to enquiries and provide quotations for Nilambur teak wood furniture and solid wooden items
• Process, manufacture, deliver and install retail, wholesale and custom orders
• Contact you by phone, WhatsApp, SMS or email about your enquiry or order
• Provide after-sales support and handle complaints
• Send offers, new arrivals and festival discounts (only where you have opted in)
• Improve our website, product range and customer experience
• Prevent fraud and comply with legal and tax obligations

4. Legal Basis and Consent

We process your personal data based on your consent, to perform a contract with you, and to meet legal obligations, in line with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023. You may withdraw consent at any time as described in Section 9.

5. Sharing Your Information

We do not sell your personal information. We share it only with:

• Logistics and delivery partners to deliver furniture safely across India
• Service providers that support our website hosting, analytics, email or messaging
• Authorities or courts when required by law
• Professional advisers such as accountants and legal counsel, under confidentiality

Each showroom (Peelamedu, Ramachettipalayam, Chennai and Trichy) belongs to the Kallingal Furniture network, and your details may be shared between them to serve your order.

6. Cookies and Analytics

Our website uses cookies and similar tools to keep the site working, understand how visitors use it and improve performance. You can disable cookies in your browser settings, though some features may not work properly. Our website may use third-party analytics tools that collect anonymous usage data.

7. Third-Party Links and Embedded Content

Our website links to and embeds content from third-party platforms including YouTube, Facebook, Instagram, WhatsApp and Google Maps. These platforms have their own privacy policies, and we are not responsible for their practices. Please review their policies before sharing information with them.

8. Data Security and Retention

We use reasonable technical and organisational safeguards, including secure hosting and restricted internal access, to protect your data. No online transmission is completely secure, so we cannot guarantee absolute security.

We keep your information only as long as needed for the purposes above, including warranty, service, accounting and legal requirements, and then delete or anonymise it.

9. Your Rights

You may, subject to applicable law:

• Request access to the personal data we hold about you
• Ask us to correct or update inaccurate data
• Ask us to delete your data
• Withdraw consent or unsubscribe from marketing messages at any time
• Raise a grievance about how your data is handled

To exercise these rights, email info.kallingalfurniture@gmail.com with your name and registered phone number. We aim to respond within a reasonable period, and within 30 days wherever possible.

10. Children’s Privacy

Our website is intended for adults. We do not knowingly collect personal data from children under 18 without verifiable parental consent. If you believe a child has shared data with us, please contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will appear on this page with a new “Last updated” date. Please review it periodically.